At Brigreenery, we prioritize quality and customer satisfaction. If you face any issue with your order, we are here to support you with a fair and transparent return & refund process.

✅ 1. Eligibility for Returns & Replacements

You may request a replacement or refund if:

  • You received a damaged, defective, or leaked product

  • You received the wrong item

  • The product is missing items or quantity

  • The package was tampered with at the time of delivery

To be eligible, you must contact us within 24 hours of delivery with proof (clear photos or videos).

Note:
Due to the nature of gardening products like soil, vermicompost, cocopeat, and fertilizers, returns for “change of mind” or “not needed” are not accepted.

✅ 2. What We Need From You

To process your request quickly, please share:

  • Your order ID

  • Photos/videos of the damaged or incorrect product

  • Unboxing video (if available — helps in faster approval)

  • Description of the issue

Please email all details to:
📧 [add your support email — e.g., support@brigreenery.com]

✅ 3. Replacement Policy

After verifying the issue, we may:

  • Send a free replacement, or

  • Offer a refund if replacement is not possible

Replacements are shipped within 1–3 working days after approval.

✅ 4. Refund Policy

Refunds are issued in the following cases:

  • Damaged or tampered product received

  • Wrong item delivered

  • Product quality issue verified by our team

  • Courier lost the package during transit

Refunds are processed to your original payment method (or UPI/bank account for COD orders).
Processing time:

  • 3–7 working days after approval

  • Bank processing may take additional time depending on your provider

✅ 5. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned once delivered:

  • Opened or used cocopeat

  • Opened soil, compost, manure, or fertilizers

  • Products damaged due to incorrect usage

  • Items without proper proof of damage

We ensure product quality before dispatch and pack everything securely to avoid such situations.

✅ 6. Order Cancellation

  • Orders can be cancelled within 2 hours of placing the order.

  • Once shipped, the order cannot be cancelled.

  • Prepaid cancellation refunds will be processed within 3–5 working days.

✅ 7. Incorrect Address / Failed Delivery

If the order fails to deliver due to:

  • Wrong address

  • Wrong pincode

  • Customer not reachable

  • Customer rejecting the package

Return charges may apply, and refunds (if any) will be issued after deducting shipping costs.

✅ 8. Contact Us

For any issues, contact our customer support team:
📧 brigreenery@gmail.com
📞 +919277378186

We’re here to help you have a smooth and pleasant shopping experience.

FAQs

What should I do if I receive a damaged or wrong product?

If your order arrives damaged, tampered, or incorrect, please contact us within 24 hours of delivery with clear photos or videos. Our team will review the case promptly and provide a replacement or refund. Customer satisfaction and product quality are our priority.

If you still face any concerns, simply contact us and our support team will ensure quick assistance and updates.

How long do I have to raise a return request?

You must raise a return or complaint within 24 hours of receiving the product. Claims raised after this period may not be eligible, as gardening products can degrade if opened or exposed.

Do I need to provide proof for a return or refund?

Yes. To ensure a quick resolution, share:

  • Order ID

  • Photos or videos of the damaged/incorrect product

  • Unboxing video (recommended for faster approval)
    This helps us investigate and process your request smoothly.

How long does it take to receive a refund?

Once your claim is approved, refunds are issued within 3–7 working days to your original payment method. For COD orders, refunds are processed via bank transfer or UPI.

Are all products eligible for return?

No. Due to the nature of gardening items, the following cannot be returned:

  • Opened cocopeat or soil mixes

  • Used or unpacked compost, manure, or fertilizers

  • Products damaged due to incorrect handling

  • Items without valid proof of issue

Returns are accepted only for damaged, defective, or incorrect deliveries.

Who bears the return shipping charges?

If the mistake is from our side—damaged, defective, wrong product—Brigreenery covers all shipping costs.
If the customer provided an incorrect address or rejects the package, shipping charges may apply.

What happens if I entered the wrong address?

If the order is returned due to an incorrect address or unreachable phone number, reshipping charges may apply. Refunds (if applicable) may be processed after deducting courier charges.

Can I cancel my order after placing it?

You can cancel your order within 2 hours of placing it.
Once shipped, cancellation is not possible.

How are COD refunds processed?

For COD orders, refunds are issued via:

  • UPI

  • Bank Transfer
    Customers must share accurate details for processing.

How do I contact Brigreenery for return or refund support?

You can reach us at:
📧 brigreenery@gmail.com
📞 +919277378186
Our team will respond quickly and assist you through the entire process.